Policies & Terms

Welcome to La Jolie. By using this website, you agree to be bound by these terms and conditions. Please read them carefully before placing any order or using our services.

You may use the La Jolie website for lawful purposes only. You may not use the site for any illegal or prohibited purpose under local law. We reserve the right to refuse service or terminate accounts if these terms are violated.

By placing an order, you confirm that the information provided is accurate. We accept payment by the methods shown at checkout. Prices displayed include tax where applicable. We reserve the right to refuse or cancel any order in accordance with our policy.

We aim to deliver orders within 2 to 5 business days inside major cities, and 3 to 7 business days for other areas. Delivery times are estimates and may vary depending on location, public holidays, or unforeseen circumstances.

Customers will receive a confirmation message once the order is shipped. Please ensure that the delivery address and contact information are accurate to avoid delays.

You may request a return or refund within 14 days of receiving your order, subject to the following conditions:

The item must be unused, in its original condition, and in the original packaging. Proof of purchase (order confirmation or receipt) is required. Some items (such as personal care or customized products) may not be eligible for return. How to Request a Refund:

To initiate a return or refund:

1-Contact our support team through the website. 2-Provide your order number and reason for the return. 3-Our team will guide you through the return process.

Once the returned item is received and inspected:

Approved refunds will be processed within 5 to 10 business days. Refunds will be issued using the original payment method.

Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

We respect your privacy. Your personal data is used in line with our privacy policy and for order fulfillment and service improvement. We do not sell your data to third parties for marketing purposes.

For any questions about our policies or orders, you can reach us through the support channels listed on the website. We aim to respond within a reasonable time.